Regional SAP Customer, Regional SAP Partner, SME Customer
With every passing decade, Technology is changing our perspective to conduct business and so as SAP and its offering to its offering for market from Net weaver to Mobility to Cloud Computing etc. This has built vacuum for Global SAP Partners and Regional SAP Partner to build its readiness to serve their customer with readiness to serve with latest technology as Center of Excellence initiative certainly have their own life cycle to become ready to serve.
On Another Side, to manage the complexity inherent in competing within today's business environment, Global or Regional SAP Customers are integrating new concepts, practices, processes, and methodologies across their enterprises. As a result, they would like to gain the flexibility and functionality by SAP implementation and hope to adapt themselves against volatile market changes, exceed stakeholder expectations, and accelerate business results.
VisionTree understands that such rapid changes driven by modern world, there is always critical business situation for SAP Partner as well as SAP Customer either in terms of readiness to serve with IT landscape or Readiness to implement specific functionality i.e. IFRS Compliance. In order to meet such critical or priority situations where there is very less window execution is extempore; VisionTree has taken specific initiatives both for SAP Customers and SAP Partners to get engaged on shortest possible sales cycle to achieve desired objective.
Our Engagement Process under SAP ICON initiative is as under:
Every priority situation in business sometimes build expectations to deliver extra-ordinary results in short time frame available in hand with less number of resources, less clarity on expectation out of such situation and absence of roadmap to achieve long sustainable business solution.
SAP ICON Initiative by VisionTree is focusing on such situation and providing stop gap solution through concept of Emergency Exchange whereby it's Global SAP Project Managers, Global Sourcing Managers, and Global Customer Engagement Managers working in different time zone and can support as fall back to any critical situation post working hours of that region.
During such initiative, one of the important & immediate qualifications required is Feasibility Study so customer can address critical situation with other alternatives in case Visiontree doesn't have expertise. During feasibility, we follow steps as under:
Communication Channel Feasibility
Whenever customer approach us during fall back period, it is important that we establish effective communication channel: helpdesk numbers, team alignment, web conference set up etc as first step. We don't participate in remote location where connectivity is an issue.
Resource Mobilization Feasibility
One of the other important step in feasibility study whether we can mobilize resource overnight without any Visa issue from nearest VisionTree sourcing center.
Solution Feasibility
Once Communication channel being aligned, resources from Visiontree being aligned, After learning critical customer situation; We review whether we have handled such situations in the past and whether we can replicate such solution; Additionally after learning situation whether we are able to figure out at least two to three possible solution to resolve matter temporarily to stop damaging landscape further. If yes, we move ahead with next stage of Skill mapping.
Once Solution Framework is identified, we have own "Timelive" System where Project Schedule being prepared, Task being documented, Skills being identified based on Category and Subset Skill being mapped; Resource manager allocates standby resources based on Internal Resource Matrix.
While we do Skill Mapping, We ensure that we appoint multi Tasking Resources such as Techno functional resources as we may not have visibility of real time client situation on short notice.
Once Resource based mapped, System communicates necessary setting in order to establish effective communication channel across entire problem resolution team from Customer, Partner and VisionTree.
VisionTree has built expertise to support few of scenarios specific to Skills on ground or Industry Best Practices implemented on respective client location by SAP Partner. In some of the cases, SAP Partner feels comfortable to extend our relationship beyond one particular customer and We sign Teaming Agreement to be Fall Back partner for their end customer. During such engagement, we communicate joint value proposition in terms:
- SAP Support Service Level
- Business Process Standardization Benefits
- New cutting edge technologies which end customer can run pilot project with during our association.
- Joint Collateral which can help SAP partner as well as VisionTree.
Based on witness of an effective contribution by VisionTree and complementary Value proposition being released as white paper in specific region, VisionTree & SAP Partner collaborate for subsequent Sales, Sourcing , Delivery & Execution activities for such joint initiative. For More details; kindly review SAPGRID Initiative.
